Keep source and intent together
Retain the channel, campaign context where available, requested service, and preferred branch as the conversation moves.
- Social and WhatsApp context
- Service intent
- Branch preference
Keep high-intent enquiries moving without crossing the clinical line.
Sanad can organise the route from campaign or social enquiry to consultation availability while questions needing judgement reach the clinic team.
CLINIC WORKFLOWREADY TO REVIEW
01UnderstandChannel + intent
02RouteBranch + availability
03OwnPerson + reason
One clear next step for the team.
Book the consultation pathway
Offer consultation times from a supported and approved clinic connection, then confirm the next step.
- Availability
- Confirmation
- Reschedule and reminder
Hand clinical suitability to people
Questions about results, risks, candidacy, or treatment advice move to the approved clinic owner.
- No clinical promises
- Handover reason
- Human response
See where patient access stops today.
Bring your branch count, enquiry channels, calendar or system, and the periods your team struggles to cover.